You can expect to receive your IXXI within 3 - 5 working days after placing your order. Each package is shipped with a Track & Trace code so that you can follow the shipment directly online.
If no warning is given in the editor, your images have sufficient technical quality.
IXXI is not responsible for the visual quality of your photos. The visual quality simply means whether or not the photo has been taken sharply.
If you want to give your IXXI a new spot, you will need to remove the Tesa* Powerstrips from the wallclips - they can only be used once. The Move kit contains everything you need to rehang an IXXI on your wall.
Do you want to expand your IXXI? Then choose the Expansion kit. This Kit contains all the tools you need to connect the cards and to fix them on the wall.
All IXXIs are custom made. Therefor it's not possible to return an IXXI wall decoration.
The following products can be returned;
Expansion kit small & large, Move kit small & large, Canvas shopping bag, Memory box & tesa® Powerstrips.
Is the product unused an do you have the original packaging, then please contact us within 14 days of receipt to arrange the return. The full amount will be refunded to your bank account within 5 working days after receipt of the return. Shipping costs for the return must be paid by the purchaser.
Ordering single cards with your own photos to exchange cards or expand your IXXI is possible.
The price depends on two factors: the type of product and the amount of cards.
After you have selected your product, choose the desired size. The corresponding price is displayed.
Note: the prices do not include shipping costs!
An overview of all countries in which we deliver (shipping costs are calculated in the checkout):
United Arab Emirates
We've made improvements to the suspension system.
Did you receive the renewed system in a brown cardboard packaging with a double-folded hanging tool and the supplied spirit level? View the manual here.
Do you have the previous system, in a white box with a coiled hanging tool, without a spirit level? View the demo video or manual here.
The Tesa* Powerstrips adhere best to a smooth, clean, hard and non-porous surface. Additional use of the drawing pins also makes the hanging system suitable for rough plaster, textured paint or vinyl wallpaper.
Please note: interaction can occur between the wall and the Tesa* Powerstrips, so that the powerstrips do not adhere. This happens on greasy walls or walls with silicon paint. Recently painted or plastered walls may affect adhesiveness. We recommend waiting at least 4-6 weeks after painting before hanging your IXXI.
Rough wall / Spachtelputz plaster: besides the Tesa* Powerstrips supplied, Tesa* Powerstrips for plaster are also available. These strips adhere better to these types of walls and can be purchased in various DIY stores.
We advise to clean your IXXI with a dry or slightly wet cloth.
Note: dot gently over the material. If you press too hard during cleaning, the ink can fade. It is important not to make a rubbing motion.
It is not possible to combine 10*10 cm and 20*20 cm cards within an IXXI.
IXXI is not responsible for additional costs such as taxes or import and customs charges that are calculated outside the EU. These costs must be paid by the customer at all times.
If the design, material or production of the product is flawed, you are entitled to have the product repaired by IXXI. Or, if product repair is not possible, you are entitled to have it replaced by IXXI.
IXXI does not guarantee that its supplied products can resist ultraviolet radiation or any other environmental factors.
No warranty applies to damages arising from the incorrect use or application of the products supplied.
The proof of purchase (the order confirmation upon payment) is the certificate of guarantee. If repair or replacement is not possible, IXXI is entitled to repudiate the agreement and to credit you for the entire sum.
If you have any complaints, please contact us by email (firstname.lastname@example.org) or chat. Send us a photo and order number, we are happy to help you!
Once your order has been placed it cannot be cancelled or changed.