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Frequently asked questions

What material is IXXI made of?

The IXXI cards are made from Synaps; a high-quality synthetic matte material. This material is 0.3 mm thick and is tear-resistant, moisture-resistant, UV-resistant* and therefore guarantees a long service life.

An IXXI is also completely free of toxic substances and 100% recyclable.

* However, the print may discolor over time if it is frequently exposed to UV light.

What is the delivery time of my order?

Your IXXI will be sent within 3 working days. Every package is sent with a Track & Trace code with which you can track the shipment online.

Do you opt for a digital gift card? You will receive this directly in your mailbox!

In what sizes is IXXI available?

You determine the size of your IXXI yourself, there is no size limit.

The cards are available in 10 x 10 cm and 20 x 20 cm. These card sizes cannot be combined in one IXXI wall decoration.

Is it possible to order individual cards?

That's possible! You can order individual cards with your own photos. With this, you can exchange photo cards or expand your IXXI.

Can I replace or expand cards?

The patented flexible connecting system makes it possible to replace cards or expand your wall decoration. You simply click them out off your IXXI or add new cards, so that your wall decoration is always up-to-date.

How to hang your IXXI on the wall

How to hang your IXXI on the wall

How to hang your IXXI on the wall

Your IXXI can be mounted on the wall in 3 simple steps. Without drilling!

1. Click the cards of your IXXI together with the included tools
2. Fix the wall clips to the wall
3. Click your IXXI on the wall clips

Voilà!

Your IXXI can be mounted on the wall in 3 simple steps. Without drilling!

1. Click the cards of your IXXI together with the included tools
2. Fix the wall clips to the wall
3. Click your IXXI on the wall clips

Voilà!

Good to know:

More about the picture quality of your photos

Read more

Which surface is suitable for hanging an IXXI?

Read more

How to remove an IXXI from the wall?

Read more

How do you replace cards or expand IXXI?

Read more

How do I rehang my IXXI?

Read more

How do I hang my IXXI outside?

Read more

Do you have a question about:

Your order

Can I cancel or change my order?

As soon as the order is placed, the production process is started. It is therefore not possible to adjust or cancel your order.

Can I return my IXXI?

Producing an IXXI is always custom work. It is therefore not possible to return an IXXI wall decoration.

The following products can be returned;
Expansion kit small & large
Move kit small & large

If the product has not been used, and you still have the original packaging of one of these products, please contact us within 14 days of receipt to discuss further processing. The full amount will be refunded within 5 working days after receipt of the return. Return shipping costs are for the buyer.

Do I have a warranty on an IXXI?

If the design, material or production of the product is flawed, you are entitled to have the product repaired by IXXI. Or, if product repair is not possible, you are entitled to have it replaced by IXXI.

IXXI does not guarantee that its supplied products can resist ultraviolet radiation or any other environmental factors.

No warranty applies to damages arising from the incorrect use or application of the products supplied.

The proof of purchase (the order confirmation upon payment) is the certificate of guarantee. If repair or replacement is not possible, IXXI is entitled to repudiate the agreement and to credit you for the entire sum.

Shipment

What are the shipping costs?

Shipping costs vary per country and are calculated in the shopping cart.

Which countries does IXXI deliver to?

An overview of all countries in which we deliver (shipping costs are calculated in the checkout):
Algeria
Andorra
Australia
Austria
Bangladesh
Belgium
Bulgaria
Cambodia
Canada
China
Croatia
Cyprus
Czech Republic
Denemarken
Egypt
Estonia
Finland
France
Germany
Greece
Greenland
Hong Kong
Hungary
Iceland
Indonesia
Ireland
Israel
Italy
Japan
Jordan
Kuwait
Laos
Latvia
Lebanon
Libya
Liechtenstein
Lithuania
Luxembourg
Malaysia
Malta
Mexico
Monaco
Morocco
Nepal
Netherlands
New Zealand
Norway
Oman
Pakistan
Philippines
Poland
Portugal
Qatar
Romania
Saudi Arabia
Singapore
Slovakia
Slovenia
South Korea
Spain
Sri Lanka
Sweden
Switzerland
Taiwan
Thailand
Tunisia
Turkey
United Arab Emirates
United Kingdom
United States
Vatican City
Vietnam

What about import duties & taxes?

IXXI is not responsible for additional costs such as taxes or import and customs charges that are calculated outside the EU. These costs must be paid by the customer at all times.

Payment

What does an IXXI cost?

The price depends on two factors: the type of product and the amount of cards.

After you have selected your product, choose the desired size. The corresponding price is displayed.
Note: the prices do not include shipping costs!

Which payment options are available?

IXXI offers the following payment options:

Credit card (Mastercard, Visa, Amex, Maestro)
PayPal
iDeal

What gift cards can I use to pay?

In addition to the IXXI gift card, the following gift cards can be redeemed:

VVV Giftcard
Huis & Tuin cadeaukaart
DE Cadeaukaart

Maintenance

How do I clean an IXXI?

We advise to clean your IXXI with a dry or slightly wet cloth.

Note:dot gently over the material. If you press too hard during cleaning, the ink can fade. It is important not to make a rubbing motion.

Complaints

I have a complaint about the product or service

If you have any complaints, please contact us by email (mail@ixxi.com) or chat. Send us a photo and your order number, we are happy to help you!

How sustainable is IXXI?

How sustainable is IXXI?

How sustainable is IXXI?

Sustainability is a top priority. Our product is 100% recyclable, we limit our CO2 emissions and do not waste any material. We not only contribute to your enjoyment of living, but we keep our ecological footprint as small as possible.

Sustainability is a top priority. Our product is 100% recyclable, we limit our CO2 emissions and do not waste any material. We not only contribute to your enjoyment of living, but we keep our ecological footprint as small as possible.

Useful tips & tricks:

Tips for hanging your IXXI in a creative way

Read more

Tips for creating an IXXI collage

Read more

More alternative hanging method

Read more

Do you have another question?

Do you have another question?

Do you have another question?

Of course we are happy to help you! Contact our customer service via chat or email (mail@ixxi.com). We answer emails within 1 business day.

Of course we are happy to help you! Contact our customer service via chat or email (mail@ixxi.com). We answer emails within 1 business day.

Why people love IXXI